Some of us are very well aware that when we call our credit card companies, Internet providers, computer vendors we are often calling overseas. The company I work for has call centers in India, the Phillipines, Costa Rica and I’ve even heard, Jamaica (still trying to confirm this one). This has frustrated customers that I meet on the field who either complain about a communication problem, lack of understanding of their needs or just outright anger at the idea that “American jobs” are going overseas to foreigners in the name of saving money.

Saving money? Well, the multi-billion dollar companies are outsourcing their tech support services and customer services overseas because they can get away with paying what we would consider pocket change to employees over there. Why pay someone in the United States $15 an hour when you can pay someone overseas $15 a week to do the same job?

Well a new wrinkle has been added to this arrangement. Countries like India are now outsourcing the work given to them from “First World” countries to African countries like Kenya where their workers are paid even less than their Indian counterparts. Of course, Kenya was a former British colony like India so English is also spoken and spoken rather well by the more educated class. When all is said and done, the exploitation still ends in Africa.